TO OBTAIN INFORMATION AND HELP

We stand behind every tripod and ballhead we make. Click here to activate your tripod or ballhead.

If you ever have a problem with your ballhead or tripod, or if you don't know whether or not a repair is needed, simply contact us by email (usa@coloradotripod.com) or 24/7 by telephone (+1 877-396-8411).

WARRANTY

If your ballhead or tripod proves defective within 10 years of original purchase date, we will repair, or at our option, replace it free of charge. We will make no charges for labor, service and parts.

For ballheads and tripods returned to us from inside the U.S.A. we will pay for shipping back to our facility. When we send back the repaired ballhead or tripod, we will also pay for shipping back to your address, with signature required.

The warranty does not cover damage caused by accident or misuse. Similar to routinely changing the oil on a vehicle, our products also require routine maintenance, and if routine maintenance is not followed and it fails as a result, this does not fall under a manufacturer defect.

To begin a warranty repair simply contact us by email (usa@coloradotripod.com) or 24/7 by telephone (+1 877-396-8411).

Can I buy products from your facility in Denver, Colorado?

Unfortunately we don't have a showroom or a retail location, only a CNC shop where we machine products and prototypes. However the closest photographic retailer who carries a number of our products is Englewood Camera. You can reach them by calling +1 (303) 797-0700.

• How do you ship products?

We use USPS Priority Mail to ship most of our products within the USA, and sometimes worldwide. If you'd like us to ship via FedEx, UPS or DHL simply contact us by email (usa@coloradotripod.com) or 24/7 by telephone (+1 877-396-8411).

• What's the return policy?

You may return a product anytime within a 60 day period from when a product is delivered.

Can I buy a 2-series Carbon Fiber Center Column Replacement?

Yes! Click here.

If I have product suggestions or feedback? How can I send it to you?

As a small manufacturing startup we put the feedback of our customers back into the design and engineering process on a daily basis. Simply email design@coloradotripod.com with any improvement suggestions you may have. Emails sent here will make their way to our design and engineering teams.

We may not always respond to every suggestion but we will read every single one of them. Thank you for any suggestions and ultimately being a part of the design process!

What if I am looking for a product that you currently don't make? How may I suggest new product ideas?

We'd love to hear about new product ideas you may have. Simply send your ideas to ideas@coloradotripod.com and we'll make sure to consider them. We may not respond to every idea but we will do our best to review and consider each one carefully.